Frequently Asked Questions

Membership

For only $50 you'll enjoy 2 years of membership benefits.

As a G’day Rewards member you'll unlock a 10% discount up to $50 per stay on bookings at over 280 G'day Parks nationally. You will also enjoy more in-park benefits every time you stay and receive exclusive access to everyday savings from some of Australia's most trusted brands.

You can join G'day Rewards by:

  • Clicking here and following the prompts
  • Asking reception at any G'day Park as you are travelling around Australia; or
  • Calling our Support Office on 1300 061 811 during Adelaide business hours (Monday to Friday 8.30am to 5pm).

You can renew your membership by:

  • Clicking here and following the prompts;
  • Asking reception at any G'day Park as you are travelling around Australia; or
  • Calling our Support Office on 1300 061 811 during Adelaide business hours (Monday to Friday 8.30am to 5pm).

If you’re looking to hit the road soon and would like to renew your membership before you leave, you may renew your membership up to 12 months prior to its expiry date.

You can purchase a replacement card for $5 from any of our parks as you are travelling around.

When you join or renew, you will receive an email with your Membership number. Please take a copy of your confirmation email with you to show on arrival at the park.

Just make a request for your choice of Member Benefit (i.e. Bag of Ice, Early Check-In or Late Check-Out) when you book online or over the phone. It is recommended that you contact the park prior to arriving to re-confirm request of the chosen in-park Member Benefit, particularly for Early Check-In requests. Free Equipment Hire can be arranged at reception when you arrive at the park. 

*Please note: Some Member Benefits are not available at all parks. If this is the case when you visit a park, we will do our best to accommodate you with an alternative benefit. 

If you have purchased your G’day Rewards Membership at one of our parks or as part of an online booking, you will need to register for a password to access our Online Member Portal. 

Please click here, select ‘Register Now’ and follow the prompts to set up access to our Online Member Portal. 

Alternatively, if you joined us at www.gdayrewards.com.au, you can simply log in using the password you created during the join process.

Please click here, enter your email address and the password you created, then select ‘Log In’ to access our Online Member Portal. 

If you’ve forgotten your password, please head here, click on ‘Forgotten your password?’ and enter your email address. We will then email you instructions to reset your password so you can access our Online Member Portal. 

You can update your contact details through our Online Member Portal by clicking here or by contacting our Support Office here.

You can pick up a copy of the G'day National Guide from your local G'day Park or Discovery Park. Alternatively you can view a flip book version here.

Partners

When it comes to delivering value to our Members, we take our partnerships seriously. We give Members exclusive access to everyday savings from some of Australia's most trusted brands to improve your experience and drive your holiday dollar further. You can relax knowing that G’day Rewards has you covered, year-round! 

To check out our partner offers, click here. You will need to login to take advantage of each partner offer. 

You can collect 2 Points per $1 spent on online bookings with participating Discovery Parks and G’day Parks. G’day Rewards members must link their G’day Rewards membership to their Flybuys account to collect 5 Points per $1 spent on online bookings.

Both members and non-member must enter their Flybuys number at the time of booking via our book page or directly at www.discoveryholidayparks.com.au, or www.gdayparks.com.au to collect Flybuys points.

Full Terms & Conditions can be found at the bottom of the Flybuys partner page here 

Bookings at Discovery Parks: To collect Flybuys points on a booking made over the phone or in park, please advise your Flybuys number at the time of booking.   

Bookings at G’day Parks: Flybuys points are ONLY collected for bookings made online via our book page or directly at www.discoveryholidayparks.com.au, or www.gdayparks.com.au. Flybuys points cannot be collected on bookings made in person or over the phone at G’day Parks.   

Full Terms & Conditions can be found at the bottom of the flybuys partner page here 

You can earn 2 Points per $1 spent on online bookings with participating Discovery Parks and G’day Parks. G’day Rewards members can earn 4 Points per $1 spent on online bookings.

Both members and non-members must enter their Velocity Membership Number at the time of booking via our book page or directly at www.discoveryholidayparks.com.au, or www.gdayparks.com.au to collect Velocity Frequent Flyer Points.

Full Terms & Conditions can be found at the bottom of the Velocity Frequent Flyer partner page here.

Bookings at Discovery Parks: To earn Velocity Frequent Flyer Points on a booking made over the phone or in park, please advise your Velocity Membership Number at the time of booking.   

Bookings at G’day Parks: Velocity Frequent Flyer Points are ONLY earned for bookings made online via our book page or directly at www.discoveryholidayparks.com.au, or www.gdayparks.com.au. Velocity Frequent Flyer Points cannot be earned on bookings made in person or over the phone at G’day Parks.   

Full Terms & Conditions can be found at the bottom of the Velocity Frequent Flyer partner page here 

Vouchers

G'day Parks gift vouchers are valid for 36 months and are available in $20 and $50 denominations. G'day Parks gift vouchers can be used to pay for any site or accommodation costs at any of G'day Parks around Australia. Click here to order now. Please allow up to 10 days to receive your voucher, which are sent by registered mail with Australia Post.

Discovery Parks gift vouchers are valid for 36 months. Amounts available are between $50 and $500. Discovery Parks gift vouchers can be used to pay any site or accommodation costs at any Discovery Parks around Australia. Click here to order now. Your gift voucher will be emailed to you upon purchase.

No, you may only use the gift voucher for the group of parks that it is valid for. G'day Parks vouchers are only valid for G'day Parks, and Discovery Parks vouchers are only valid at Discovery Parks.

Yes, if you have a Top Parks branded gift voucher which is still within validity dates this can be used at any G'day Parks around Australia.

G'day Parks App

Either G’day Rewards membership number will work to set their password. 

The G’day Parks app helps you plan your next getaway from the comfort of home or on the open road. With over 280 holiday parks across Australia you can discover new places to explore, access great holiday deals and book your stay from the palm of your hand. G’day Rewards Members can access their membership information, view membership status, update their contact details and access fuel discounts. 

G’day Rewards Members gain the most value out of the G’day Parks app with access to additional benefits such as fuel discounts, the ability to renew their membership, view their digital membership card and update their details.   

Non G’day Rewards members are still able to utilise the G’day Parks app to make bookings and join G’day Rewards.     

When the G’day Parks app is opened on a device, it will take the user to the HOME SCREEN, where the Member can log-in. To log-in, simply click on LOGIN in the upper right-hand corner of the screen, or from the top of the MENU if the MENU is open. The LOGIN screen will display where the G’day Rewards Member can enter their email address and password. After this process is successfully completed, the G’day Rewards Member will be logged in and shown the HOME SCREEN with the Menu open. 

Yes, they can! Once the Member is logged in (see process above), they can navigate to MY PROFILE from the MENU. Simply click on UPDATE INFO and edit any personal details. G’day Rewards Members should then click on UPDATE MY DETAILS to save the changes made. 

Yes, the G’day Parks app has a digital ‘MEMBERSHIP CARD’ which can be used as evidence of being an active G’day Rewards Member. A G’day Rewards Member can simply open the MY PROFILE section of the app, tap MEMBERSHIP CARD and provide their membership number at park reception or to redeem benefits with eligible G’day Rewards partners.   

Simply open the G’day Parks app, log-in and navigate to the MY PROFILE section from the main Menu. From there the user should select MEMBERSHIP CARD from the options available on screen, and their digital G’day Rewards Membership card will be displayed.   

To log in to the G’day Parks app, members should ensure they use the same email address that is attached to their G’day Rewards membership. 

If you're a G'day Rewards Member, have previously set up a password and can't remember the password, you can reset your password by selecting 'Forgotten Password' on the log-in screen.

If you're a G'day Rewards Member and have never set up a password, you can do so by selecting 'Register' from the log-in screen.

There may be a few parks that are not able to be located within the G’day Parks app. Instead they can be found on the G’day Parks website.

Yes, however the fuel barcode is only available for one use per day per membership which must be shared between devices. 

The app is available within the Apple App Store and Google Play Store. The app will only function on operating systems from Nougat and iOS11 and above. 

When the user denies the Geolocation agreement and then seeks directions to a Park, the app will refer them to Google Maps to complete their navigation request. 

Yes. So that a booking can be made quickly and easily via the app, the app has a function to ‘SAVE’ a credit card saving the user from entering their credit card details every time they make a booking. 
 

Next time the user is making a booking or renewing their membership via the app, the app will prompt them to update their credit card details. The user doesn't need to do anything until then.
 

The G’day Rewards Support team will respond in a minimum of 48 business hours. 

The G’day Rewards Support team are available Monday – Friday between the hours of 9am and 5pm (Adelaide time). 

Simply email membership@gdayrewards.com.au and the support team will respond within 48 business hours.  

Fuel Offer

To access the fuel offer, the user must be a G’day Rewards member and download the G’day Parks app. Once they’ve completed these steps and logged in to the app, they’ll be able to view their discount barcode via the FUEL DISCOUNT screen in the G’day Parks app.

To redeem a fuel discount, the user must be a G’day Rewards Member, have a device with an internet connection and have downloaded the G’day Parks app. They can open the app once inside the Shell Coles Express or participating Shell branded store and present their barcode at the payment counter.  

The user’s barcode can be viewed via the G’day Parks app and they will need to have access to WIFI or a stable internet connection. G’day Rewards Members are advised to test this prior to arriving at the fuel station or once inside the Shell Coles Express store or participating Shell branded site, and not on the forecourt or while pumping fuel.  

Support with using barcodes can be provided at the Shell Coles Express store or participating Shell branded site. If G’day Rewards Members are still having difficulties using their barcode, please email membership@gdayrewards.com.au.   

Each barcode is for single use only and is refreshed daily. To generate a new barcode to redeem their ongoing discount, the user needs to simply log back into the G’day Parks app after one day has passed and tap the FUEL DISCOUNT button.  

This offer is only accepted and redeemable at Shell Coles Express and participating Shell branded fuel stations in Australia. To find their nearest store the user can go to the Fuel Discount page within the G’day Parks app or visit this store locator: https://www.shell.com.au/motorists/fuel-finder.html 

If the fuel discount barcode is not loading, the G’day Rewards Member can email membership@gdayrewards.com.au.  

This Offer does not apply to LPG or AdBlue products in any State or Territory. However, product exclusions may vary from time to time at Viva Energy’s discretion with prior notice. For example, from time to time Diesel may be excluded from this Offer. Prior notice to changes to the offer as represented on the app will be provided through a notice to you via our app and through an email to your registered email address. Please check the app or your email before your planned trip to a Shell branded service station.

Fuel discount offer rates are subject to change at Viva Energy’s discretion with prior notice from time to time. The applicable fuel discount offer rate will be set out in the G’day Parks app and any changes will be provided through an email to your registered email address.

Fuel discount offers are limited to 150L maximum fill per transaction.  

 

The 6c per litre discount is an introductory one time offer only. The ongoing daily discount is 4c per litre.  

Yes, they can! If the user is redeeming at a Shell Coles Express, this offer is valid with other stackable offers from Coles Express including Coles Supermarket shopper dockets and “spend $20 in store to receive 10 cents per litre fuel discount” – subject to their terms and conditions, please refer to https://www.colesexpress.com.au/special-offers/save-10c-on-fuel.aspx 

EXCEPTIONS: This offer excludes any other offer offered to you in whole or part by Viva Energy. If you present any other Viva Energy funded fuel discount offer for redemption from any other party e.g. flybuys, Shell Racing Team app (in addition to the fuel discount offer from G’day Parks), only the highest cents per litre fuel discount barcode will be redeemable. If all the Viva Energy funded fuel discount offers have the same cents per litre discount value, then only the first fuel discount offer presented will be redeemed. 

This promotion can only be claimed by the valid G’day Rewards Member and is not to be distributed or shared by any means.  

This offer is not exchangeable, transferable or redeemable for cash. Offer is not valid for Fleet Card, Shell Card, Motorpass or Motorcharge transactions.  

Yes! This offer is proudly brought to G’day Rewards Members by G’day Rewards and Viva Energy Australia Pty Ltd (Shell licensee). For more information, please read the Promotion Terms & Conditions